Job Description
- Evaluating and managing all user-generated content, including comments, images, links, videos, audio recordings, private messages, and user profiles, while working closely with the team to maintain a positive relationship with our audience.
- Managing community engagement across social networking sites like Facebook and Twitter, and modifying approaches as necessary to uphold the brand's tone and keep our customers happy.
- Responding to and following up with queries from any communication channel to provide prospects with prompt and professional information on our products while deploying soft sales skills proactively and ensuring all quires are fulfilled on time
- Aligning with the rest of the team on campaigns and selling or marketing standards and methodologies to support our business goals
- Making reports on relevant moderation statistics, issues, and outcomes to have cumulative data to track the performance
- Keeping track of the community moderation insights to provide feedback to the Social Media Team regularly
- Monitoring all information and news related to the industry and the company to anticipate potential issues
Job Requirement
- Bachelor’s degree in any field
- Prior experience in customer support, telesales, and social media is essential
- Excellent command of both written and spoken Arabic
- Very Good English level
- Excellent computer and social media skills
- Excellent writing skills