Main Duties & Job Description
• Monitor and mentor the employee performance & calls with all methods
• Conduct sales training for the employees (existing employees & newly hired)
• Conduct (OJT) on job Training for the employees
• Ensure the alignment of the benchmarks of target Operations, sales, Invoices, SLAs, policies, and procedures.
• Work closely with the operation and sales department and other supporting functions.
• Tailor, and enhance controls for every process or campaign ongoing
. • Create and Identify the KPIs for the processes. • Deliver the proper coaching for the employees based on their performance or the incidents.
• Manage, control, and improve the performance of the company’s employees
• Make sure all quality standards are implemented and monitored
• Prepare and present detailed reports to the top management with the workflow performance, issues, action plan, and corrective actions.
• Setting and implementing the mission which matches the company’s vision
• Keep accurate records, documents, and calls for the sales agents updated and meeting the company’s target
• Setting a clear action plan with the corrective actions in order to enhance and improve
the quality figures for other departments